UK SOFT FURNISHINGS SUPPLIER

Frequently Asked Questions

Below you'll find answers to some of our most common questions.

Please take your time to find the answer to your question below, and do not hesitate to contact us if you still need more information.

Trade / General

Who are Riva Home?

Riva Home is a soft furnishings and home interiors business based in Leeds, United Kingdom. We've been in business since 1973 and pride ourselves on the quality of our products and the way we support them with exceptional customer service.

Do you supply the general public?

Unfortunately we only supply the trade, however many of our products are available from home stores and online retailers throughout the UK and beyond. If you need any help locating a stockist we would recommend a simple Google search of the product name to find a suitable stockist nearest you.

I'm a new customer, how do I buy from you?

It's very easy... all you need to do is click here and we'll take you straight to the account application page.

I already have an account, how do I log in?

If you have not received your log in details, please call a member of our sales team on 0113 201 8800 and we will get these to you immediately.


Products

What products do you sell?

We specialise in home furnishings including Bedding, Blinds, Curtains, Cushions + Throws. We also sell other accessories such as door stops and kids toys.

Do you own the products listed on your website?

Yes! The vast majority of the products on our website were designed and manufactured by us, so you can be assured you're buying from the original manufacturer.

Can I buy your products in a retail store local to me?

We've been supplying independent and high-street retailers since 1973, so you'll find our products in stores all over the UK and beyond. Unfortunately we do not hold specific data on which retailers stock which products so, if you're looking to browse our products in a nearby store, we'd recommend contacting local retailers directly to check they have our products before travelling.

Is the item in stock?

We share all stock availability here on our website, as well as information regarding future deliveries due over the coming weeks and months. Simply log in to learn more about our products and their availability or alternatively, contact our sales team.

We like to make our customers lives easy at Riva and do offer a service to hold any unavailable lines, until the stock arrives back into the business.

Should we find that an item is out of stock at the time of processing, the balance will be sent to the delivery address originally requested as soon as the goods arrive into stock. Alternatively, the goods can be held at our warehouse until a further order is received and then consolidated at despatch. This is set-up when you open a trade account with us and can be updated at any point.

We also encourage all customers to place forward orders on product lines that are of particular interest to you. This ensures the stock is secured and allocated to you as soon as we receive delivery of the goods.


Account / Payment

Can I open a Credit Account with you?

Subject to the relevant checks based on your account application, we can offer you a Credit Account. If we are unable to provide you with a credit facility, do not worry, we can still support you with access to our products on a pro-forma (pre-payment) basis using a credit or debit card.

I am not based in the UK. Do you accept foreign currency?

All prices shown on the site are in GBP Sterling and exclude VAT. Unfortunately we only accept this currency at the moment.


Orders

How long does a trade order take to arrive?

We typically dispatch a trade order within 2-5 working days - and the lead time for delivery will largely depend on your location, the size of the order, peak trading periods and the carrier used. If an order is required urgently, please communicate this to our Sales Team and we will do all we can to fulfil it by your requested delivery date. It is also worth noting that any orders requiring cushion filling may take a little longer than the lead time we have quoted above.

What is the minimum order value?

There is no minimum order here at Riva, you can order as little or as much as you like. We also provide carriage paid deliveries to all UK mainland addresses on orders received to the value of £400.00 (exclusive of VAT) and above. Any orders received below this value will automatically incur a carriage fee of £18.95.


Shipping

Which couriers do you use, how much are they, and how long do they take?

We provide carriage paid deliveries to all UK mainland addresses on orders received to the value of £400.00 (exclusive of VAT) and above. Any orders received below this value will automatically incur a carriage fee of £18.95.

What happens if I'm not in when my order arrives?

Not a problem! All of our courier options include 'Tracked' functionality which means you'll receive regular communication on the progress of your order, and you'll be sent texts and emails so you can control the shipment. This includes options to 'leave in a safe place' or to 'deliver on a different day'.

Can I choose when my item gets delivered?

Unfortunately we don't currently offer 'nominated day' delivery - instead we operate on one basic principle... to get the products to our customers as quickly as possible!



Still got a question? Please contact us.