Frequently Asked Questions
Below you’ll find answers to some of our Frequently Asked Questions. Please take your time to find the answer to your question below, and do not hesitate to contact us if you still need more information.
Who is Riva Home?
Riva Home is a Leeds-based soft furnishings and home interiors company in the United Kingdom. Since 1973, we’ve been dedicated to providing high-quality products, supported by exceptional customer service. Learn more.
What products do you sell?
We specialise in home furnishings including Bedding, Blinds, Curtains, Cushions, Fabric, Furniture, Lighting + Throws. This is a non-exhaustive list, and there are always new product categories in development to keep our offer relevant and refreshed. Learn More.
I’m a new customer, how do I buy from you?
You can apply for a Trade Account here. Once you’re registered, you’ll get access to our Trade Portal where you can browse and shop 15’000+ products. Learn more.
Can I open a Credit Account with you?
Subject to the relevant checks based on your account application, we can offer you a Credit Account. If we are unable to provide you with a credit facility, do not worry, we can still support you with access to our products on a pro forma (pre-payment) basis using a credit or debit card. Apply for a trade account.
I already have an account. How do I log in?
Click here to log into your account. If you haven’t received your login details, please contact our sales team at 0113 201 8800, and we’ll provide them to you right away.
Do you supply the general public?
Unfortunately, we only supply to the trade. However, many of our products are available through home stores and online retailers across the UK and beyond. If you need help finding a stockist, we recommend searching the product name on Google to locate the nearest retailer.
How long does a trade order take to arrive?
We typically dispatch trade orders within 2-5 working days. Delivery times vary based on your location, the size of the order, peak trading periods, and the carrier used. If you need an order urgently, please inform our Sales Team, and we will do our best to meet your requested delivery date. Please note that orders requiring cushion filling may take longer than the standard lead time.
What kind of support do you offer after purchase?
We offer comprehensive support through our dedicated Customer Service team and on-the-road Account Managers. They provide ongoing assistance with all our products, including care advice and help with any issues that may arise.
Do you have a loyalty program or rewards for repeat customers?
Yes, we offer a loyalty program for our repeat customers called the Growth Partnership Scheme. Learn more about our Partnership scheme here.
Do you have a Showroom?
Yes, our Leeds showroom is open to trade customers by appointment only. Spanning two floors and 15,000 square feet, our showroom is designed to immerse you in our curated brand collections. You can request an appointment here.
Can’t find the answer?
If you can’t find the answer to your query, please do not hesitate to reach out to us. Please fill in the form on our Contact page, and a member of our team will be in touch with you soon.
Interested in a Trade Account?
At Riva Home we put our customers at the heart of everything we do. Our trade account application takes just 5 mins.
Once you’re registered, you’ll get access to our industry leading self-service trade portal to browse our products and place your orders.